osTicket

描述:

osTicket Support Tickets System 以电子邮件管道 email piping, pop3注册、无限的电子邮件、盘区、传呼器戒备为, 等为特色。

It has been designed to help administrators to automate repetitive management tasks and organize the team of Operators.

osTicket supports aliases with perl gateway, pop3 login, handles unlimited emails, email intervals to prevent auto responder loops etc.,
Administrations features include deleting tickets from database, creating categories and representatives, defining groups, setting up e-mail alerts compatible for pager, allowing users to login with email and any ticket assigned to them and much more.

特点一览:

• Categories and Representatives
• E-mail piping
• Pop3 Logins
• Unlimited e-mail addresses
• Monitor Operators Status
• Track Visitors
• Auto-assigned Trouble Tickets
• Administration Panels
• Operators Panels
• User Panels
• Pager alerts
• etc.

osTicket 截圖:

特点:

• 正式网站:
  www.osticket.com/server
• osTicket 用户论坛:
  http://www.osticket.com/forums/
• Addons:
  http://osticketcommunity.ath.cx/trac
  
• 回顾:
  http://www.scripts.com/php-scripts/customer-support-software/osticket/